Welcome to The Factory Shops Secure Online Superstore. Please read these conditions carefully before using our website as they affect your rights and liabilities under the law. By using this website or making a purchase either electronically via this website, or by phone or fax, or in person at our premises, you agree to be bound by these terms and conditions. Nothing in these Terms & Conditions affects your Statutory Rights.

Contract

The placing of an order with us is an offer to us to purchase a product (or products) which is only accepted by us at the point of payment. Any goods on the same order which are not charged for do not form part of that contract. Point of payment is defined as the authorisation by our Card Company of payment by Credit or Debit Card, notified cleared funds in our bank account if payment was by bankers draft, postal orders or other monetary note, or direct money transfers. By ordering goods from us, you will be deemed to have accepted that these Terms and Conditions take precedence over all other either submitted by you or implied by business/trade custom, practise or course of dealing, unless expressly agreed to in writing or by electronic means and authorised by the company, The Factory Shops (Essex Ltd). All dates quoted by us for dispatch or ultimate delivery are as estimates only and are not to be the essence of the contract.

Law & Jurisdiction

The use of this website, the purchase of any goods, and these Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by English courts.

Accuracy of Information

The Factory Shops (Essex Ltd) makes every effort to ensure that all information on this site, and stock availability as shown during the ordering process,is up to date, current and correctHowever, The Factory Shops (Essex Ltd) does not warrant, represent or guarantee that this information is up to date, current and correct, except for displayed prices (obvious computer programming errors excepted). We will not be liable to you/or any third party for any consequential or incidental damages (including, but not limited to, loss of revenue, loss of profits, wasted expenditure, loss of privacy and loss of data) whatsoever that arise out of or are related to the use of this web site and/or any information contained therein.

Pricing

Prices shown are inclusive of VAT at Standard Rate (17.5%) where applicable. The Factory Shops (Essex Ltd) guarantees that the prices shown at the time of ordering are always the current prices, and are the prices you will pay, even if an item is out of stock and has to be back-ordered for you. 

Making A Purchase

Making a purchase could not be easier. Just browse our site, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection/s, click on "Secure Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We accept most Credit and Debit Cards, excluding American Express, Diners and Electron. We do not charge for any item until it is ready to ship. 

On completion of your order placement, you will be presented with a screen confirming your purchase together with a unique Order Reference Number, which must be quoted in all correspondence (This confirmation will also be emailed to you). 

In addition, an email will be automatically sent to indicate the dispatch of your order.

Stock Availability

Our ordering system is designed to indicate items which are out of stock at the time of ordering, however, due to stock control limitations, The Factory Shops (Essex Ltd) are unable to guarantee the absolute accuracy of such information. In the event that items are not available once order processing commences, you will have the opportunity to either cancel your order, amend your order or carry on waiting. If you choose to split the order we reserve the right to treat the order as two separate orders and charge carriage on either or both if applicable at our discretion.

Delivery

We will normally process and dispatch your order within two working days of order placement, subject to stock availability. Actual delivery times after dispatch will depend on carrier used, and delivery address. Typically: Mainland UK deliveries take 1-2 working days. 

The Factory Shops (Essex Ltd) use various commercial carriers for the delivery of goods, and therefore offer these delivery times as guidelines only. We deny any liability for any delays in delivery or anyconsequential loss arising from such delays once the goods have left our premises due to circumstances beyond our control.All dates quoted by us for dispatch or ultimate delivery are as estimates only and are not to be the essence of the contract. However, if the contract included an additional charge for Before 9.30 am delivery and this was not achieved, then this additional charge will be refunded upon proof of non-delivery within the agreed time.

Additional Charges

All orders are subject to additional charges for handling, packing and delivery. These are calculated and displayed during the ordering process. We reserve the right to alter these displayed charges after order completion in the event of an incorrect country or area selection. All charges are based on the weight and size of the goods and the final destination. If you wish to find out the charges which would apply to particular goods to a specific destination, then add these items to your shopping cart and complete the online order form. You will be shown the final carriage charges for your destination prior to having to enter any payment details.

Once the goods have been dispatched and have left our premises, we have incurred these additional costs, and they are therefore not refundable. This does not effect your statutory rights

If the consignment appears to be tempered with, damaged or in bad condition, you must check entire contents with the carrier present and sign carriers sheet in accordance with actual condition and or quality of contents. It is not sufficient to sign "unexamined". Written complaints must be made to the carriers and The Factory Shops (Essex Ltd) by letter or email immediately otherwise no claim can be entertained. 

Delivery Address 

Because our carriers require a signature on delivery, and most deliveries are carried out during working hours, Monday through Friday, you should ensure that someone is available to sign for the goods. We are happy to send your goods to any address that you choose, or to neighbours, relatives, or place of work, as long as there is someone there to sign for the goods.

Change of Delivery Address

Due to extra charges levied upon us by the carriers, we regret that once dispatched, we are unable to alter the delivery address without the payment of an additional carriage surcharge prior to such alteration. In the event that any parcel is undeliverable due to no-one being available at the delivery address, and that parcel is returned to us, we reserve the right to deduct the original carriage charge from any refund, or to charge additional carriage if we have to resend the same parcel to either the original address or to a new address.

Goods Left Without Signature

Should you wish your goods to be delivered by our carriers and left without any signature, you can tell us during ordering or anytime prior to dispatch. However, these goods will be left totally and entirely at your own risk, and we will not be responsible for any loss or damage under any circumstances and successful delivery as stated by our carriers will be deemed to be completion of contract.

Remittance Terms

We prefer that you pay by use of a Credit or Debit Card online. We accept most such cards, except American Express, Diners and Electron.

Order Progress

Should you wish to check on the progress of any order placed with us, please ensure you quote your order number and/or your customer number. We regret that we will be unable to check on the progress of any order without the provision of such information.

Children

The Factory Shops (Essex Ltd) Secure Online Superstore does not sell products for purchase by children. If you are under 18, you may use this e-commerce site only with the involvement of a parent or guardian.

Returns Policy

Cancellation Rights: You have the right to cancel any order for any reason within 7 working days after the day on which you received the goods. You must return the goods to us at your own expense in an unused, undamaged condition together with such documentation necessary to enable us to identify you as the purchaser of the goods within 30 days of the notice of cancellation.Until the goods are received by us at our premises, you are responsible for any loss or damage to such goods. You should obtain proof of posting of such goods, in the event that the goods are not received by us at our premises. Once we have received the goods, we will refund the purchase price (less any original carriage charges) immediately, or in any case within 30 days. Goods returned without the required documentation, or after 30 days of the notice of cancellation, will be treated as abandoned to us, and will be dealt with accordingly,

Missing or Incorrect Items

You should notify us as soon as possible by email, letter or telephone as to the nature of the problem. We will rectify the situation immediately, subject to stock availability, although in some cases we may require you to return the incorrect item, initially at your expense. We will of course refund you any return carriage or postalcharges upon receipt of the goods. Returns should be made by the cheapest method available, and proof of posting obtained. Do not send items back by Special Delivery as we will not be responsible for refunding this additional cost to you.

Faulty or Damaged Goods

In the event that you receive faulty or damaged goods, you must return the goods to us initially at your own expense, together with such documentation necessary:

We will examine the goods, and in the event that they are damaged or faulty, we will repair or replace them at our absolute discretion, but due to the wide range of products we supply, it may be necessary for the goods to be passed back to the manufacturer for their expert assessment of the alleged damage or fault. We will do this within a reasonable time which we agree will not exceed 21 days.

In such cases where the goods are deemed to be damaged or faulty, we will refund you your return postal or carriage charges.

In such cases where the manufacturer has tested the goods and finds the goods not faulty, they will be returned to you.

Returns should be made by the cheapest method available, and proof of posting obtained. Do not send items back by Special Delivery as we will not be responsible for refunding this additional cost to you.

In certain cases where the item is of an unusual size or weight, we may arrange a direct exchange, where our carriers will swap over the goods for you. Please contact us for details.

Complaints

If you ever have any cause for complaint, then please contact us straight away. Click hereto email us or write to us at:

The Factory Shops Secure Online Superstore
Wensley House
9 Purdeys Industrial Estate
Rochford
Essex SS4 1ND

Or phone us on 01702530404 or fax on 01702 541668 Monday - Friday 10.00am to 1.00pm and 2.00pm to 4.00pm

We will acknowledge your complaint within 5 working days, and will try to resolve the problem immediately or in any case within 5 working days. You will always be kept informed of the progress of your complaint.

Privacy Policy

The Factory Shops (Essex Ltd) does not disclose any customer information to third parties. Only information collected during the placement of an order is held by us and is solely to enable us to fulfill that order, and is collected by ourselves only, not third parties, and we do not use that information to send out marketing material, nor pass or sell that information on for others to send out such material. Cookies are used on this shopping site, but only to keep track of the contents of your shopping basket once you have selected an item.

Enquiries

Should you have any questions regarding anything to do with the terms and conditions or the web site please click here to contact us.